Basic Policy toward the protection of customer's personal information
Abdullah Abdulghani & Bros. Co. W.L.L. (hereinafter referred to as the "Company") has established its own basic policy toward the protection of customer‘s Personal Information as explained below under its understanding that it is an important social liability of an enterprise to be compliant with Personal Information Protection Law in Qatar (hereinafter referred to as "PIP Law"). The Company shall handle any and all information pertaining to any customer's name, address, telephone number, E-mail address, etc. by which such customer can be identified (hereinafter referred to as "Personal Information") in a proper manner.
1 : Obtaining Personal Information
The Company will, when obtaining any Personal Information, identify the purpose of use thereof and obtain it to the extent it becomes necessary and through a lawful and fair manner. When any customer should contact our "Customer Assistance Center", any communication are to be recorded in order to confirm the details. In addition, the Company has adopted a number displaying system so that the Company may return a call to such customer for a follow up if necessary.
2 : Handling of Personal Information
3 : Enquiries
Any customer may, by following the prescribed procedures of the Company, request the Company to disclose any and all Personal Informationwhich has been kept by the Company and belongs to such customer. Such customer is kindly requested to submit his request to the Customer Assistance Center. The latter will follow up the request, including cases where the customer requests to make any correction to, discontinue the use of and/or delete any Personal Information. In any event, any and all enquires or consultations from any customer shall be handled appropriately according to the provisions of PIP Law.
The contact point for a customer regarding the handling of Personal Information; Customer Assistance Center [Toll-free call] : 800 – 1800 (Toyota) or 800 – 2929 (Lexus) for Qatar domestic call only.
Opens from 6:00 am through 12:00 a.m.; Sunday to Thursday.
4 : Compliance with applicable laws and regulations and improvements
The Company commits to comply with all applicable laws and regulations. Moreover, the Company shall follow any governmental directions related to using the Personal Information of its customers.